Tuesday, May 31, 2005

NIIT Junkies for Life?: The Day Pappu Cried …

NIIT Junkies for Life?: The Day Pappu Cried … The ash version.

Oh yeah – it was one of those memory etchings – happened one fine winter morning a few years back. I remember lounging around in my chair a day after we sent out the final deliverable or hoped our TL figured which button to click on that ftp browser to do the complex task of transferring one zip file across the seas to a different server. My serious doubts arising from a melodramatic scene that had unfolded the previous evening at the EXACT precise moment, my colleagues, and I, bags on our shoulders, were headed for the stairs to leave for the day. And why not? We had zipped the tested, retested, re re tested files, written the polite informative email to our client well before lunch, and spent the rest of the afternoon waiting in vain for the green signal to click that button that would send this zip file zipping through the network across the five continents to an obscure server in Long Island. We forgot that the only way to get the attention of our otherwise surreptitious TL was to try and slink off at 6. And sure enough at 6:15 in true blue army style, we were unceremoniously commandeered back from atop the stairs.

Six impatient ladies and one belligerent TL. Six ladies shaking their heads one by one as to who would stay on until that elusive magical moment when the planets orbit in our favor and our TL signals us to click the button for ftping that zip file.

Eventually, grabbing the first moment we had, each one of us made a mad dash for the stairs, hurtling ourselves mindlessly down the treacherous steps. In less than a millisecond, all six of us had vamoosed. It's only the next morning, the fateful morning that we figured much to our amusement that not one of us had obliged our stomping TL to stay on until the wee hours awaiting his royal command.

So there I was that morning minding my own business, quietly checking out all the jokes and junk in my mailbox, humming to I Believe by Cher, and listening in to the occasional quirky observation or comment coming from the neighboring workstations. At one such quirky one, our TL's boss walked in to inquire about our whereabouts last evening after six!

In his quiet and earnest attempt to unravel the events of the previous evening, we were herded into the BallPark. Much later is when it dawned on me why BallPark was called Ball Park. What started off as a quiet recall of the sequence of events that fired off the mutiny soon threatened to turn to graver issues of team responsibilities, gender biases, human insensitivities, causal analysis of disobedience etc. Soon our TL's boss felt lonely and fled to return with our TL in toe to be joined soon after by my TL's boss's boss. What ensued thereon I can only tell through my informal yet intense Minutes of the Meeting. When the meeting turned to gender war I've yet to figure out. 3 men to my left, 3 women to my right and an intense discussion on how women are more dedicated and hard working and late stays are no indication of good work. There were allegations, defenses, and counter allegations hurled with the intensity volume set to Extreme.
Women – We finish our work on time because we are efficient and don't waste time. Men – If men put in more hours it is fair we move ahead sooner. Women – Men put in more hours because they have extended sutta breaks and coffee breaks. They goof around all day and pretend intense work at 10. Men – What do you mean? You think men don't have a life after 6? They too want to go home on time! Women – Life after 6? Like what? Do they go home and cook? Look after babies? The bachelors here don't have families outside office much less a life! We finish our work by six because we have tons of work to do at home. Men - So why should men stay back late and click buttons to ftp? Just because they are men??

Quite right there I daresay. Clicking a button on an ftp browser if you happen to be really stupid and ignorant does require balls. What if the button didn't work? What if you got a rude error message saying unkind things about your intelligence?? What if your boss looked over your shoulder and read those unkind things and got to know??? Eeeee!
Clicking buttons on an ftp browser requires the stabling and intelligent presence of women if not the presence of mind.

And so it continued. I mutely watched the tennis match for a while looking left then right and then left again. Only when my neck protested did I bend it to quietly record my observations as stars and moons and Halloween pumpkins on the inviting white of my notebook. I did once in a while look up at the inviting white of the ceiling – better to exercise the neck while rolling your eyes methinks :D

But it was beginning to get dull and I was bored. That's when things took a new turn. That's when it happened. I had to quickly look up again from my notebook to register what was unfolding. My TL's lachrymal tale of woe!! When my teary-eyed not-so-tall TL was engulfed in the huge well-built embrace of my TL's boss's boss and consoled with much tutting. His 'nobody loves me' trip had me tutting too. I almost wiped a tear from the corner of my left eye.

That's when the Reiki-in-10-minutes session started. The lights in BallPark were switched off we were asked to hold hands to let the excess emotion drain . We were told to deep breathe and feel the back of our chairs with our respective backs. Breathe in, hold, and breathe out. Amidst all the breathing there was me - incredulous me, hands to myself. Watching all the deep breathers with big round eyes hoping hard that someone would open their eyes and catch my eye and share the half grin I was dying to share. But nobody did anything but deep breathe on me. Dark BallPark with 6 deep breathers. I was sure one of them would slip into a snore – but even that delight was denied to me. Me and my unfulfilled need to guffaw. I had to wait on till the Reiki-in-interminable-10-minutes came to a breathlessly awaited end. When I could race to Waterloo and gave up the battle to fight the laughter and hoot with unrepressed emotion!

One great end to one great project and grated nerves in the ever grating NIIT. And thus, the final touches were added to the fine memory etching with a flourish.



Saturday, May 28, 2005

The Day Pappu Cried …

A long, long time ago...
I can still remember
How that music used to make me smile.
And I knew if I had my chance
That I could make those people dance

And, maybe, they’d be happy for a while.
~Don McLean “Bhaiyyaa”

You know how in life there are some events that remain etched in your head forever and ever and ever??? There are some people who piss you off and make you convulse with laughter and throw up your last meal in sheer disgust all at the same time? This one is one of those PNPC sessions. Donno what PNPC is? Ask a bong. Between Devdaas, Parineeta, and me you are getting quite a Bong update.

I started my Technical Writing life as an Instructional Designer (Yeah NIIT!). I still remember sitting in 8 Balaji (Aaaaaaah!!! Now I realize, that was a sign of things to come . . . Kissa KNIIT Kaaaa) and filling out this humongous personal information form (where the only missing questions were – enter the TLC, DLC, Bilirubin, Hb .... levels for the last 5 years!!)

Doing all that – List 4 strengths, 4 weaknesses (I couldn’t write – puppies, chocolates, perfumes, and shoes could I???) then along came a field – Position Applied For: I walked over to Mr.Brinjal and asked what is the name of position I am applying for – he smiles that well-practiced, super-smooth HR spider smile and replied “Instructional Designer.” Okay, so far I have been a faculty, senior faculty, corporate trainer, Academic Head in Aptech but what’s this animal?!

I should have got an Oscar (hmmmm if not that at least a Star Parivaar award) for the look I faked and the panache with which I said “Thanks Mr. Brinjal.” Wrote it and was dying to know what in the name of the Father, Son, and Holy Ghost am I getting into?!

I spent 4 hours doing those INVASIVE NIIT tests (do they still do that? I doubt it – the current display of skills from NIITians stuns me!) all with my loving caring better-half (I know it’s classically the woman who is called the better ½ but then you don’t know my pran nath ;-D) waiting outside.

Thereafter I am pushed off to SDA and asked to wait for Kash. Oh Geez! That man was some wannabe negative character out of a soap opera!!!! We wait and wait and wait, his highness comes in after a lunch, a post-lunch stroll, and maybe a lil siesta to boot!!!

First question - "So you are incorrect name?" I say "NO. I am correct name." An eyebrow shoots up and I am asked "Why didn't you write that essay?"

Oh when I came in, a roly-poly over-grown Farex baby asked me write an essay on "Preparing a cup of tea." I had actually scared the life out of his minion when I asked the minion – why do you want to check my Home-Science skills? You do have a vending machine here? Don’t cha(i)????

Poor bong minion backed off! Later I find out that’s standard NIIT stuff!!!!! So Kash asks me to write the tea-preparing manuscript and I am quite intimidated by his sardonic-smirk (WHAT?? Me intimidated- you think?? What can I say, I was young and he was spooky). And of course, by now I am dying to know what the heck is this place and what’s the work I am to do???? No thoughts about salary, where will I live, just morbid curiosity. Anyone who knows me, knows my bulldog like tenacity when I am irritated and my curiosity is khurechofied and I am piqued. BTW NIIT at that time was full of Southies and Bongs! Maybe my papers moved fast cause of my name? (In that NIIT era an average hire time was 6 months!)

So, I wrote up this fancy essay that started with “From the Royal Gardens of China to the dusty streets of Delhi.” I am grilled about spelling errors - I asked Kash - The word processor here has a spell-checker no?! Wonder why there is this obsession of confusing writing with spellings, standards, guidelines?! I know I do it too, but that's the second pass work!!! Editing != Writing. Call me defensive but studies show you can understand what I write :~D

If I ever were to meet an interviewee like the way I was that day - I would blacklist the person!!! But, I won't do a Bhangrarap on the interviewee's raw nerves!! He goes back on his chair and I wait for either the chair back or his spine to snap but no such luck!!! He asks "You in a hurry?" I reply "No, I am hungry." Now I know that's also part of NIIT stress-testing!!!!!

(You wondering where Pappu is? Hold on, we'll get there.)


To cut a long story short – I made the cut and finally joined STRIDE. Kash put me off but then I met KK – who is an institute in himself. The BEST person to learn this type of work from. I actually nearly joined ST Micro but Que Sera Sera. And thank GOD!!!

First project is a nightmare, you see at that time I had already been a REAL trainer for 3 years and I am a born trainer – I HAVE TO KNOW THE REASONS! And here there are these people who have rules and can’t explain the reasons. They havn't even given a presentation!!! So, I ask “Whhhyyyy?” I am sent from person to person. I feel very sad and lost initally but I get around to doing things THEIR way. My very first project was on MMC and IIS – very fancy stuff.

Strangely, the big-wigs see “potential” (maybe a scapegoat?!) and I am on a PILOT project for Computer Associates (CA). We all had to study and give a test BEFORE we could start writing anything!!! I scored the highest (applause!) and therefore got the techyest modules (bummer)!!!

(Where IS Pappu? Just one more para and you get to meet him and his lachrymal tale of woe!!!)

So, a lot of CA projects happen and we do some CBTs, ILTs, (if you don’t know what all these terms are – go away and see IndiaFM.com and never ever return to my blog!). To deliver (ahem!) the product we had to cut a CD and place the entire image on an FTP server.

We were an all-women team with Pappu Bhaiiyaa as our manager. Pappu was good at his work buuuuttttt his wife was also in the same place and she was considered the “better half” His review comments were bizzare!!!! One day he writes "I think you missed a period here." EXCUSE ME!~~~

One day he asks one female to stay back – she politely declines, next day another female ... same denial, so he has to stay late and do the uploads! So what’s the problem we wonder? Later we find – he stays with inlaws and they LOCKED HIM OUT cause he missed his curfew!!!! What?! In India? A bong Jamai?!!! Shetaaa ki? Ai rokom keo kore? Jai ho – total sarbonash! As my in-laws have taught me the language. (Bang – Feedback?)

Next day, the all-angry-women brigade corners the skip manager and regale him with our versions of the tale. Pappu is still home, maybe catching up on his lost self-esteem and sleep. KK and PC have a tuff time cause how can they tell us what they really want to???

Pappu walks into work and sees all of us in the “BallPark” (that's the name of the SDA IIIrd Floor meeting room). Pushes his glasses higher, stylishly shakes his mane back (a real Clinic Plus Jhalka Jhalke look) and gingerly perches his tush on a chair. A lot of angry sulks, smirks, rolling eyes happen. Two managers who are amused and pissed, five writers who are about to quit enmass or boycott Pappu, .... the rest of STRIDE walking and staring into BallPark! You get the drift.

KK starts telling us about emotions, people, team, chi, force of life, respect, .... KK always used to ask "Share your feelings." Ahem ahem... Very soon - Pappu bursts into tears!!!!! He is on a "Nobody loves me" trip.

Ash has by now covered the Orange NIIT notebook with such intense doodling that’s it’s not funny!!!! 3 million stars, 5 suns, 14 mountains, .... KK sermonizes and in true Rieki spirit – we all hold hands, close our eyes, breathe out the negeative vibes, and oh geeez!!! It was so tuff to control the gurgling tidal waves of laughter!!!

Pappu was crying and we all women folk started crying (Ash – did u cry too?!) more in sympathy and a wolf-pack mentality then any real sorrow. Honestly though, this man had some serious unresolved issues. He was in the shadow of his wife and maybe liked to dominate woman professionally in retaliation?! (Can you recognize a MAD show of super analysis?? It’s all because of a certain individual – who actually has a theory for EVERYTHING!!!!! Oh mighty one - never discard me!!!!) One day Pappu asks me "Is there some unfulfilled need that makes to talk so much?" WHAT THE F*** WAS THAT and where does he get his stuff?! I was rendered speechless - that's known to happen in extremely shocking conditions!!!

So, Pappu cries, Pappu is hugged, Pappu gets paaani, and a lot of Reiki moments later – 5 females dash to WaterLoo (the area we had the vending machs and the Loos) and laugh laugh laugh till we are exhausted!!!!

Pappu – if you ever read this – I learned a lot from you but you need to lighten up man!!! Sorry if I hurt your feelings but you so pissed me off.

PS - It's time to remind you of the disclaimer.

Thursday, May 26, 2005

Zoom Lane to Crawl Lane

Haaallooooo!

We meet again darlinngggyyyeee.... Are you here cause I bugged you to or is this a real hit to check the place out?

Once upon a time, there was a great big big dot com rush in the Silicon valley and NIIT was into all sorts of projects. They acquired 2 buildings in Okhla (I could never understand their penchant for making people travel to that pig-infested place!) And anyone who knows NIIT knows how they LOVE doing this weird rotation of people across teams / building / clients / bosses.

This is actually very good – you don’t become sworn enemies for generations with some of the controlling Gods (a.k.a bosses – one day you will know about FUFie, Goofy, Lechu, Gloatu, …) Then there was a place called F-90 which had(has) a real operational cremation ground. (I kid thee not!) There was a standing joke that you miss a deadline and that’s where you are headed. The people there were safe from ghosts and all cause hey! NIIT would have probably put them to work – you know! Anyways, all that's a separate tale.

This one is about the current setup I am in. This is a maha-fancy American MNC in name. The Indian setup is like a teenager. They become kids when the parent wants to assign any work and they become grown-ups when it suits them. They brought in people from Hughes, MBT, US ... and wanted us to be these quiet timid people who would "understand" their strange way of functioning!!!

When your reason to join a company is as ridiculous (that’s how it seems today) as saving 3 hours of commute time and taking a break from the pressure-cooker + microwave … Siachen-like conditions, you have the ability to take crap cause YOU stepped out of the comfy zone. It wasn’t easy bidding adieu to NIIT, that invisible umbilical cord + Newton’s first law + a bunch a MAD pals … but I had to move on. I still wonder why .... Moooommmmmeeeeee me misses me NIIT!!!

See this is what I meant about being an NIIT junkie, this post was planned as a reflection of the “developers” in the software development world. They are the “Suns” in our solar system. The QA people are the planets and we LP (Learning Products, Tech Pubs …. ) folks are maybe the phytoplankton on some pre-evolutionary oceanic sauce.

Ah now why am I playing down the LP angle? You naïve reader! I am doing exactly the reverse. There are so many suns, planets, and satellites, does all that really matter? Ahuhhhh… what really matters is LIFE and that starts from the phytoplankton. Wow quite deep!

The software developers - Omigosh! A really varied and diverse species if there ever was one in the corporate jungles of 2k5. They are arguably the most pampered species – they want EVERYTHING and then some more. They wanna do no maintenance work, it’s gotta be cutting edge, documentation as in FRSes, SRSes, are too menial to even earn a second look. At times I wonder if the FRS, SRS, DD, … all BELONG to the same product?! Now now they aren’t all like that. Some ACTUALLY as very doc-friendly and believe that the guide / online help is a part of the package and not redundant decoration on the gift package. These guys are sooo few and far between!

Now them blokes are all VERY degree conscious – their entire take on the world fascinates me. They expect, no make that DEMAND, the most atrocious salaries, expect perks, attention, … you see they are the demi-Gods (Dev == God?!) of our lil’ world. But, no one let them on the flip side of being Gods – it’s ALWAYS your fault!! Doc delayed, CRs raised, usability issues, memory leak issues… it was them all the way thru. Tch tch tch!!! Poor guys - and that's not a generalization. 5% of the developers are female. And most geeky females havn't heard of parlours, threading, style, ... They actually still have coconut oil and wear plaits to work! I am sounding very elitist but comm'on stay with the times gaaalls! Then there is this other extreme of the very-fashion conscious female bunch - who check you out every morning. In fact it's a ritual:

  • That top would have looked better with that skirt. (Excuse me! I have Dhobi issues.)
  • This lipstick is very nice. (Thanks your's isn't. So there!!!)
  • Oh! you are looking nice today. (Yeah! I can do that.)
  • Why do you wear glasses? (It's called MYOPIA - look it up.)
  • I have put on / lost weight. (As if I care!)
  • This is such a lovely kurta!! (Details are demanded - cost, place of purchase, alignment of Rahu and Moon,...)
  • Have u seen this one? What is she wearing ...? (Clothes would be my guess!)
  • Oooh! Thats a really old design. (Old is gold!)

But balance?! I saw a blog that captured this sentiment purrrrffffeeeecccctttlllleeee. Since I can't top that I will stop right here.

Back to engineers - they are great with money matters – DMAT, Stocks, property, marriage for initial capital, … they sicken me with their bank balance and extreme kanjoosi.

The work I do here is so simple that I can do it with one hand tied behind my back (maybe both?!) buuuuttt what jazzes up life is the way we work, rather the way we don’t work!

The product people (as in software development resulting in a useful s/w product that someone somewhere will actually pay for and it will produce results hah! someday someday …) have the HIGHEST turnover ever.

So where was I going? Yeah … the small-town (mentality) intelligent book worm with fantastic grades, ineffectual social skills, joins an MNC (here on referred to as Gorakhpuris … obviously no ill-will towards the place … but for me it’s like a generic name like Timbucktoo, Jhumri Talliyaaah…) and then meets other kindred spirits.

And to make their life interesting they meet the Tech Pubs LADIES (oh yeah! In the Product world, you find more women writers – wonder why?) who are VERY social, have great communication skills and that’s where the troubles begin. I see on TWIN this need to extreme boo-hoo-hoo about “developers not respecting TWs” what a hoot! Who wants their respect? I would rather THEY CREATE RESPECTABLE products that aren’t a display of their last itch to complicate life for some poor faceless user on the planet.

If ever aliens come to Earth, what would they think of our software products coming out of the NCR????

I respect the developers for the fact that they all SLOGGED in classes X thru XII and made it so far. But honestly, they need to get their act together. The cannot connect or communicate with the firings and that’s the reason why so many projects go back.

To compound problems some of them become managers!!!!!!! And want to tell you how to do your work - do I ever tell them that? No, but they just don't reciprocate.


Stay tuned for the post - Peter Principle meets Dilbert.

~R


Ze Beginning . . .

Hey there!

You would know who I am and if you don't, maybe I would like to keep it that way ;-) no hard feelings!

I am a Technical Writer (Instructional Designer, glorified clerk, . . . ) and this is my tribute to NIIT, my current employer (will name them after I get a new job!), the people I met in the course of my professional life ...

I have always felt that my career has been a story straight out of a Soap Opera. No, not the KKK variety but more like Dilbert meets Calvin meets Garfield meets Dennis meets Sasumaa meets evil Kansa Mama .....

As the famous song says - Let's start at the very beginning ... a very good place to start ..

Let's go back in time .....

In the mid 1990s there were no call centers in India. You had to EARN a credit card, Maruti 800 was a sign of affluence ;-)

No major MNCs that would have given a college graduate / undergrad a second look. Working in an AC office, commuting in AC fleet cabs, IMs, gmail accounts, VPN connections, laptops, ... oh man! this was all happening in the US most certainly not in Delhi.

Then there was NIIT that was a BIG name then. If you were a college graduate and didn't also have a Diploma from Aptech, NIIT, STG, ... the neighborhood computer training "institute" you really were quite pathetic!

Wondering why I choose NIIT as a theme for my blog? The reason for that is, NIIT is REALLY where I made some best friends for life, continued having fun while getting paid, got a passport, traveled overseas, learnt (oh well if not that at least polished!) the skills that I have and need as a Technical Writer.

By the way, technical writing is also something that I was blissfully unaware of at that time (1998 in case you forgot ;-D).

I have met so many weird, stupid, pathetic, funny, crazy, .... (totally out of adjectives) people in the course of my career that I had to share them with you in this blog :-) People who drove me to tears of happiness, sorrow, mirth, depression ... There is a theory that you see your own reflection in the people you meet. And I am not like anyone else I know!!!

Ok rule 1 of TW - who is the TARGET AUDIENCE?

I really am writing this for myself! And also some of my friends lived that part of my life with me, and other exNIITians.

All those clichés about NIIT are quite true -
  • You can leave NIIT but NIIT will always remain within you
  • NIIT is not a job, it's a religion (People in the D 190 basement would recall this one)
  • NIITians have a superiority complex (We do. Live with it.)

Will tell you more as we go along ....

DISCLAIMER - All incidents and stories narrated in this blog are real and happened. Any resemblance to fiction is PURELY COINCIDENTAL. All opinions in here are MINE and I am VERY opinionated and if you disagree, too bad, you can't comment and you can only whine and feel bad about it :-)

I write as I think and I think without a spellchecker so please indulge me.

Some names will be true and some won't; just to keep things interesting!

My journey from the harward (ok Happy Harvard) comma to geeky engineers who can't write love letters! Using MS Paint to fudge graphics, FrameMaker, Vista, Info Mapping ... oh man! I sure have had a long tenure at NIIT!!

So, let the journey unfold ...